Accessing the Local Offer, Family Services Directory and Young Merton

We are committed to ensuring these web services meet the Web Content Accessibility Guidelines (WCAG 2.0) to AA standard to ensure people with additional needs are not excluded from accessing information and services. The design includes a number of accessibility features

Change font size

To increase the size of the text, hold down the ctrl key on the bottom left hand row of the keyboard whilst using the scroll wheel on the mouse to increase (or decrease) the size of the text. Alternatively you can use the + (plus) and - (minus) keys whilst holding down the ctrl key.

Change site appearance

You can change the contrast and colour of the page and text size and save for future visits. Select from the options for accessibility

Translate the page using Google Translate

Google Translate provides an easy way to translate web pages into a variety of languages. Simply select the language required from the drop down list at the bottom of any page.

Keyboard Shortcuts

Keyboard shortcuts control various browser functions and are often a useful and quick way of navigating through a site. For the vast majority of browsers, use your Tab key to navigate forward through links (use Shift + Tab to go backwards), and Enter to activate the link. Many other keys can be used and will vary depending on the browser and operating system you are using. To find the shortcuts for your browser, follow these steps if your computer is running Internet Explorer or Netscape Navigator on Windows:

  1. Internet Explorer - Press your F1 key to open the online help and in the index, type "keyboard shortcuts", select the required option and click "display".
  2. Netscape Navigator - Press your F1 key to open the online help and in the index, type "keyboard".
  3. Firefox-Mozilla - Press your F1 key to open the online help and in the index, select "keyboard Shortcuts".

Images and alt tags

We have avoided using excessive graphics where possible to ensure quick download times and access to information which cannot be read if in image format. Where images have been used we have added 'Alt' tags - text alternatives so that you will still know what the image is meant to convey even if it does not load or if you've have chosen to browse with the images switched off or you are using an assistive technology like a screen reader to browse the webpage rather than view.

Viewing documents

The majority of downloadable documents are in PDF format. To view a PDF document you will need Adobe Acrobat Reader which can be downloaded for free:

For information about Adobe Acrobat Reader for visually impaired users, visit

Report an accessibility problem

We are constantly working to improve the accessibility features and really would welcome your suggestions and comments.

If you encounter an accessibility or technical problem with any page, please visit the Contact us page for directions on how to notify us.

Further support

The BBC website provides How to Guides to help computer users make the most of the internet whatever their ability or disability, including those who can’t see very well, are blind, can’t hear very well, find words difficult or find using a mouse or keyboard difficult.

AbilityNet provides information about technology that can assist people with a disability who find using a computer difficult or impossible.

Computer access

To access a computer and the Internet for free, visit your local Merton library, where staff ­­­­will be able to help you get online

Information reviewed May 2020.


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Page last reviewed: 19/01/2022

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