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QEF Independent Living Services

A specialist transition service for young adults with complex needs. Dorincourt is a residential transition service, which means that it is a stepping stone between leaving education or home and living in the community. It is not a home for life.

Who to contact

Contact Name
Toni Hodges
Contact Position
Placements Administrator
01372 841300
QEF website


Q E F Dorincourt
Oaklawn Road
KT22 0BT

Local Offer

Quality Assurance
Part of the Queen Elizabeth’s Foundation Registered charity number 251051. monitored and inspected by the Care Quality Commission. CQC registration number 1-298870659

Detailed Local Offer

1. Aims of the service

We aim to give those that need it, further time after leaving education to develop their skills and confidence, ready to live more confidently in the community in the style that they choose and with the support that they need.

2. Location and delivery

A residential service located on one site in Leatherhead, Surrey. The whole service is fully wheelchair accessible. It has a day programme of activities that run Monday to Friday including topics such as shopping, flat management, budgeting, art, drama, music, sport, cooking, emotional awareness, relationships and many more.

3. Who the service is for

Any young people (18+) with complex disabilities who are leaving education or home, but who feel that moving into the community is too big a step for them, and they need more time to develop their skills, confidence and preferences of living environment. We tend not to deal with clients on the autistic spectrum, who have severe mental health problems or challenging behaviour.

4. Accessibility

Each referral is assessed on an individual basis. There are 42 placements available in total in a range of accommodation styles, with individual on-suite rooms, 2 group homes and self-contained flats.

5. Opening times and availability

Residential services are available for 52 weeks a year and the clients are free to come and go as they please for times at home and holidays. Family and friends are also free to visit at any time, but bearing in mind that clients are often busy during the day.

6. How to start using the service
  1. Visit the service and discuss the needs and desires of the young person.
  2. Provision of written reports, care plans etc.
  3. One week residential assessment.
  4. Funding to be agreed by social services or other funding body.
7. Measuring our performance

Placement goals discussed and set at outset by the client and their Life Coach. These are then broken down into smaller objectives which are set into an Individual Learning Plan, which is reviewed 3 times a year. Annual reviews are also held by the client’s social worker.

8. Quality assurance

We have a full time Training and Quality Assurance Officer in post. One of her functions is to carry out quality audits in key areas of care. We also have our pharmacist conduct audits on medication procedures.

9. How we capture and use information to improve our service

Feedback is sought from the clients with regards to the time table, leisure activities and catering through feedback forums on a regular basis. Senior managers also hold an open session with clients every week to discuss plans, changes, updates and any other issues. A newsletter is compiled for parents 3 times a year and news is regularly posted onto the website. Feedback forms are available for any parents or professionals to complete.

10. Staffing

The Centre has a large team of staff catering for the client’s needs including;

Care staff – under taking all personal care, feeding, and health visits etc.

Life Coaches – facilitate skills development, the daily activities and time table, including evening and weekend leisure.

Specialist staff – Physiotherapy, Occupational Therapy and Speech and Language Therapy are all provided on site by specialist staff. These are funded separately through charity fund raising.

Other staff – Admin, Drivers, Maintenance, Housekeeping and Management

11. Staff training

All staff have or are working towards the relevant qualifications related to their discipline. There is also a rolling programme of in-house and external training to refresh staff knowledge and respond to any new needs that the clients present.

12. Staff qualifications (minimum)

All care staff Seniors have a Diploma in Health & Social Care level 3. Other specialist staff have the qualifications appropriate to their role. No staff member is allowed to undertake work in which they have not got the appropriate training and experience or had the necessary induction to.

13. Quality assurance standards and membership of regulatory bodies

Dorincourt is part of the Queen Elizabeth’s Foundation, a registered charity regulated by the Charity Commission. Registered charity number 251051.

As a residential service we are also monitored and inspected by the Care Quality Commission. CQC registration number 1-298870659

14. Paying for the service

The service can be funded from social services, the NHS or privately.

15. Who to contact for further information

Toni Hodges (Placements Administrator) on 01372 841 300.

Last updated: 29/11/2019
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