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Free Drug and Alcohol Helpline

Dear Albert is a peer-led, Recovery focused social enterprise specialising in helping people resolve substance use issues. We have links with peer support fellowships such as Smart Recovery, ACT PR and 12 Steps. We work in close collaboration with statutory funded drug and alcohol agencies, private rehabs, local authorities to provide a full range of treatment choices and services. Our mission statement is to make recovery more visible, accessible and attainable for all.

We also provide a helpline to support clients and families address substance use. We work with clients and families (short to long term) to resolve resistance/ambivalence and increase motivation for change. We undertake assessments which enable us to support clients into an appropriate treatment programme and can also refer clients to a full choice of recovery focused treatment options. 

Who to contact

Contact Name
Jon Roberts
Contact Position
Drug and Alcohol Counsellor
0800 880 3153 (helpline)07712 707999 (text)
Dear Albert

Time / Date Details

When is it on
8.00am to 10.00pm
Session Information
Monday to Sunday
365 days a Year

Other Details


Table of costs
Table of costs
AmountCost Type


Referral required
Referral Details

Self referrals welcome

Other notes

We are a social enterprise and in receipt of CCG funding. Our helpline staff are all crb checked, bacp registered and fully qualified, specialist drug and alcohol counsellors. The service is provided free of charge 365 days a year. We have 3 years successful service helping with send needs to people recover from addiction and substance misuse.

We support complex needs including Physical Disabilities, Learning Disabilities, Mental Helath Problems, Dual Diagnoss, Behavioural Problems, and Personality Disorders.

Last updated: 12/08/2019
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